Don’t forget the personal touch

(A Ready. Set. Share. contributing post on www.handmadeinpa.net)

So much of what we focus on in communications and marketing these days is focused on social media – what to do, what not to do, statistics, and infographics.  But don’t forget the most powerful tools out there – face-to-face conversations and word-of-mouth.

Over the past two months, my colleague and I have been going out to visit with various community groups to test our version of what we think our community knows we do and what our community actually thinks we do.  And while most of the time what we think the public knows about us is, in fact, true, there have been a couple incidences where people did not know information that we felt was common knowledge.  Not a good thing when trying to develop support.

No matter how many press releases we put out; no matter how matter articles (with pictures) our local newspaper carried; no matter how much posting on Facebook or tweeting on Twitter; no matter how many e-Newsletters or e-Postcards.  The information was either not getting to them or not sinking in.  But since starting the face-to-face meetings, the interest and response has been exciting.  People have come to us, rather than us going to them.

So, no matter how much I love technology and know the power of using social media and other electronic forms of communication, I will always bow to the effectiveness of a face-to-face talk and the power of word-of-mouth.  The point to my ramblings…don’t forget to get out of your studio every once in a while.

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